It is important to note that we operate an open referral system which means that people can be referred or refer other members of their family for example. Further the service is not restricted to people in social housing, we can also support people with tenancies in the Private Rented Sector as well as owner occupiers.

Referral Forms are available online as well as at locations around the city. However, the majority of our referrals come from Dundee based statutory or voluntary organisations or occasionally national bodies (e.g. the Scottish Prison Service). As this current service is designed to meet the needs of the people of Dundee, individuals referred must have a history of homelessness or a need for housing related support within the Dundee area.

Positive Steps builds and maintains links with appropriate referring agencies and provides accurate and up to date information about the service and service availability. Our staff encourage people to contact us by telephone and other informal approaches which arguably makes our service more approachable for both members of the public and front-line workers.

Once a referral is received an application form is completed and an initial meeting and basic assessment is carried out, where possible informal reports and information is obtained from social work, health professionals and other agencies as appropriate. We then liaise with the referrer regarding a full assessment before making a decision at our allocation meeting.

For a Referral form for Housing Support please Click here and download the form. Once you have download this, you can type into the document and either post it to:

Positive Steps – Housing Support Service
East Wing
Swan House
2 Explorer Road
Dundee
DD2 1DX

Telephone- 01382 561822

or send via email to: richardhowat@positivesteps.org.uk