Managing Coronavirus - Positive Steps | Real People, Real Solutions

Managing Coronavirus

Managing Coronavirus



We are aware of the impact that the current coronavirus outbreak is having on everyone, including our service users. We want to reassure you that we hope to maintain as normal a service as possible during this time. However, given the changing circumstances around the situation, the way in which we deliver our service may, at times, need to vary.

In particular, from now on we will be telephoning service users prior to their scheduled visit. If you have any symptoms that could be caused by coronavirus, such as new persistent cough or high temperature, please let your support worker know and we will arrange to speak by phone as opposed to having a face to face visit. Similar arrangements will be made for service users who are self isolating and those who fall into high risk categories, such as those with underlying health conditions. We will contact these service users individually to discuss further. As always, the safety and wellbeing of our service users is our first priority.

All of our service users should have the phone number of their support worker. If you need to contact us it should be them you call in the first instance. If you do not have their number please get it the next time you speak with them. If for any reason you cannot contact your support worker then please call our new Positive Steps helpline on 07436530642. If you leave a message we will get back to you as soon as possible.

We understand this is a challenging time and Positive Steps continue to be committed to supporting our service users however we can.

If you are worried that you or someone you look after may be at risk. NHS 111 can offer direct guidance as they have set up an online coronavirus helpline. Call 111 if your symptoms become severe. You can also check your symptoms with a self-help guide online with NHS Inform.