Good News Stories - Positive Steps | Real People, Real Solutions

Good News Stories







On April 1st 2020 our C.E.O. was contacted by a local Dundee Councillor, to see if we could help a very vulnerable member of our community.


This vulnerable individual had been rough sleeping in a car park when the councillor, of whom had been working with Council Service in the Community had found them.


The individual suffers from very complex issues and was in dire need of help, but luckily a wrap around solution was found and the individual was accommodated within a network property. Due to the current situation with Covid 19 , sourcing basic items for them was proving difficult, and this is where our C.E.O. and our Maintenance Manger stepped in. Under normally circumstances this is something we cannot do, but with a little searching , we were able to donate these items.


Communities, services and individuals all working together, is how we will overcome in these times.


Gill from the #HousingSupport team just received some flowers from her service user who has just been successfully signed off. Gill started to work with this gentleman around Christmas time last year. He suffered from a heart attack, stroke and was suicidal and ended up losing his job and became homeless.


In less than a year Gill managed to support the service user into his own tenancy with support, helped him to apply for Universal Credit, helped him to access household items for his flat and supported him to independent living.


Gill’s Service User stated that……

“If it wasn’t for Gill. I would be dead. Gill supported me when I was rock bottom. She gave me hope and pointed me in the right direction, when I had any problems. Most importantly Gill listened to me.

Gill was very persistent and made sure I carried things through. Without this support I wouldn’t be here today.

I’m now back doing what I love the most, working offshore. This wouldn’t have been possible without the support and the journey being supported by Gill.”


Our service user David has only been with Positive Steps since January of this year and since coming on board he has gone from strength to strength; during his short time with the housing support service David has consistently showed his commitment to improvement. Inspired by those who have helped him along on his own journey to recovery and independence over the years David has ambitions to become an addictions recovery worker himself. David is an avid volunteer with the Scottish Drugs Forum (SDF) and is always looking for opportunities to expand his knowledge base. David recently completed an SDF training course in peer research training as well the Applied Suicide Intervention Skills Training (ASIST) course. As you can see David is very proud of his achievements and everyone at Positive Steps sends their congratulations.




GC has come on leaps and bounds since the start of his support. I no longer have long periods where I am trying to motivate him to doing simple task such as going to the shops for shopping or cleaning his flat and decorating his flat. G is now at the point where he feels it’s time to challenge his drink dependency and is in the process of starting a home detox. G feels if Positive Steps wasn’t supporting him, he would be back at the homeless units. He sees the benefits from the support and how it’s improved on his ability to stay in his flat.



ST has struggled to motivate her daughter to attend school since she moved house and her daughter started a new school in Oct 2012. However, with a lot of support to communicate and attend meetings with the school her daughter has been attending a revised timetable since October 2013 until now. Also this lady has just finished paying her council tax for a whole year which she has never paid this before.



EA came to us requiring support with attending appointments due to his personality disorder, he struggled with mail in terms of not opening anything after finding out he had contracted HIV, therefore not paying attention to important issues, he stopped eating and going out also as a result and required a lot of support initially to overcome the barriers he had put up. Through a lot of one-to-one support and gradually building his confidence by taking each aspect of his life in very short steps, he began to realise he could cope with the outside world and worked well with myself until he reached the point where he was dealing with all correspondence, was going shopping alone, and had even managed to build a productive social life.